Cancellation & refund policy

Before the host accepts

Sending a booking request is free. You are charged only after the host accepts and you complete payment. You can withdraw a request at any time at no cost.

If you (the pet parent) cancel a paid booking

• 72 hours or more before drop-off: 100% refund.
• Between 24 and 72 hours before drop-off: 50% refund.
• Less than 24 hours before drop-off, or after drop-off: no refund.

If the host cancels

You receive a 100% refund, whatever the timing, and our team will help you find another host.

If something goes wrong during the stay

Use “Report a problem” on your booking within 48 hours of pick-up. The host's payout is paused while our team reviews the case with both parties, and any refund we decide is issued to your original payment method.

How refunds are paid

Refunds go back to the original payment method (UPI, card, net-banking or wallet) via Razorpay, usually within 5–7 working days of cancellation, depending on your bank.

Requests that expire

If a host does not respond within 24 hours, or you do not pay within 12 hours of acceptance, the request expires and nothing is charged.

Contact

Questions about a refund? Write to our support team with your booking code (e.g. PS-ABC123).